Terms and Conditions of Use

1. Introduction

Welcome to artbhutan.com (the “Website”), an online platform operated by Authentic Bhutanese craft  for selling authentic Bhutanese handicraft items. By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions of Use. Please read these terms carefully before using the Website. If you do not agree to these terms, you may not access or use the Website.

2. Definitions

  • “We”, “Us”, “Our”: Refers to Authentic Bhutanese craft   and artbhutan.com.
  • “You”, “User”, “Customer”: Refers to any individual or entity accessing the Website and using the services.
  • “Products”: Refers to Bhutanese handicrafts available for purchase on artbhutan.com.

3. Eligibility

You must be at least 18 years old to use this Website. By accessing or using the Website, you confirm that you are legally eligible to form a binding contract and comply with these terms.

4. Use of the Website

By using this Website, you agree to:

  • Provide accurate and up-to-date information at all times.
  • Use the Website for lawful purposes only and in a manner that does not infringe on the rights of others.
  • Not to interfere with the operation of the Website or engage in any activity that could harm its functionality or security.

5. Products

All products sold on artbhutan.com are authentic Bhutanese handicrafts. We strive to provide accurate product descriptions and images. However, due to the handmade nature of the items, slight variations in color, size, and appearance may occur.

  • Product Availability: We do our best to keep the Website up to date, but we cannot guarantee that a particular product will always be available.
  • Handmade Variations: As all products are handmade, small differences in color, size, or design may occur between the product image and the actual item.

6. Pricing

All prices listed on the Website are in USD and inclusive of any applicable taxes unless otherwise stated. Prices do not include shipping costs, which will be added at checkout.

  • Price Changes: We reserve the right to change prices at any time without prior notice. However, the price listed at the time of purchase will be honored for that transaction.

7. Payment Terms

We accept payments via Western Union. All orders must be paid for in full before shipping.

  • Security: Payment information provided by the user is securely processed using industry-standard encryption. We do not store your credit card information.

8. Shipping and Delivery

We ship products to a range of countries. Shipping fees and estimated delivery times will be displayed at checkout. International shipping times may vary based on the destination country and customs clearance.

  • Customs and Duties: The customer is responsible for any customs duties, taxes, or additional charges imposed by the destination country.
  • Shipping Delays: We are not responsible for shipping delays caused by carriers, customs, or other circumstances beyond our control.

9. Returns and Refunds

We offer 3 days return policy from the date of receipt of the product. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item received was defective.

  • Refund Process: Refunds will be issued within 3 business days of receiving the returned item.
  • Non-returnable items: Custom-made or personalized items cannot be returned or refunded.

10. Intellectual Property

All content, images, designs, and materials on the Website are the property of artbhutan.com and Authentic Bhutanese craft or its content suppliers. You may not copy, reproduce, or distribute any content from this Website without prior written permission.

11. User Accounts

To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  • Account Security: You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts or refuse service if we suspect fraudulent activity.

12. Limitation of Liability

To the fullest extent permitted by law, Authentic Bhutanese craft and artbhutan.com will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this Website, including, but not limited to, lost profits, data loss, or business interruption.

  • Product Liability: Our liability for any defective product is limited to the replacement of the item or a refund of the purchase price.

13. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy [link to Privacy Policy] for information on how we collect, use, and protect your data.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Bhutan. Any disputes arising from or relating to these terms or the use of this Website will be subject to the exclusive jurisdiction of the courts in Bhutan.

15. Changes to the Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Website. By continuing to use the Website after changes are posted, you agree to be bound by the revised terms.

16. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: craftbhutan@gmail.com
  • Phone: +975 17657268
  • Address: Thimphu Bhutan

Last Updated: 9/10/2024